Retailer Daily

E-Commerce Sites’ Big Threat: Bugs

Online retail sites thwart purchases more frequently than many e-commerce managers expect, and this has lasting effects on future business from those would-be customers, according to a new Tealeaf study.

Roughly nine of ten e-commerce participants in the last year report that they’ve had a purchase process hang or otherwise just not work. Worse, when (about half of) those folks contacted...
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