Wal-Mart In-Store Pickup, Amazon Taxes, Facebook Fans
Wal-Mart will introduce
a program nationwide called “Pick Up Today” that allows customers to submit orders online and pick up their items a few hours later in their local store, according to the New York Times.
In Wal-Mart’s program, which is expected to be nationwide by June 2011, customers can select from among 40,000 items online.
E-commerce & Multichannel Retailing
- Across the country, state officials struggling with big budget shortfalls are trying to get Amazon.com to take on a role it does not want: tax collector.
- Groupon launched a site today in South Korea.
- Google sites led the U.S. explicit core search market in February with 65.4% market share, followed by Yahoo sites with 16.1% and Microsoft sites with 13.6%, according to comScore monthly tracking data.
Stats & Research
- In the month of January 2011, Facebook.com hosted approximately 127,510,914 unique visitors, of which just more than 75 million (58.9%) became a fan of a page.
- The top online retailers sent each of their subscribers three promotional emails on average during the week ending Mar. 11, 2011, which is up 5% week-over-week, down 5% from where it was four weeks ago, and up 20% year-over-year.
- Almost 3 in 10 (28.9%) US food retailers use technology to share data with suppliers, according to a new survey conducted by Supermarket News and Penton Research.
- There were nearly 7.9 billion mobile application downloads from all stores in 2010, according to ABI Research.
- Despite some perceptions that auto dealerships routinely pressure customers to accept unnecessary maintenance or repair services, very few service customers indicate experiencing upselling by the dealer, according to the J.D. Power and Associates 2011 U.S. Customer Service Index (CSI) Study.
- US mall sales were up 5.6% in 2010, according to the International Council of Shopping Centers (ICSC).
Legal & Regulatory
- As National Football League team owners and the players union dig in for a potentially lengthy legal battle, NFL officials said owners have already set aside enough money to cover them in case the 2011 season is canceled.
- Starbucks Corp.’s Seattle’s Best Coffee unit said Borders Group Inc.’s plans to reject store leases and abandon property could damage the java seller’s brand name and expose its trade secrets.,