Borders UK Plays Matchmaker
With its new
Happily Ever After online dating service, U.K. book retailer Borders UK proves that book retailers using the internet to reach out to customers in non-traditional ways is not just a U.S. phenomenon.
Borders UK, which
Risk Capital Partners acquired from U.S. book retailer Borders Group, Inc. in 2007 and now operates as an independent, privately-held company, runs Happily Ever After for single customers looking to meet other singles with an interest in books. According to The Bookseller, for an introductory period the monthly membership fee is approximately $1.66 USD. The fee will eventually rise to about $16.60 USD.
In addition to dating services, Happily Ever After also features a selection of dating books for discounts as high as 25%. Online dating support services company
Whitelabeldating.com is providing the software and database, as well as payment processing, customer support and hosting services.
Across the pond, leading U.S. book retailers Borders and Barnes & Noble have been making a variety of efforts to more directly connect with customers online. During Q1 2009, both of these retailers
reported decreases in net sales, net losses, and declines in comparable store sales, with Borders reporting particularly steep declines in these areas.
Unlike these publicly held retailers, Borders UK does not release financial figures, but a brief look at some of Borders’ and Barnes & Nobles’ recent online activity shows a similar willingness to offer online services beyond simple bookselling.
Borders is looking to
make personal connections with science fiction fans and young adults via its new science fiction blog,
Babel Clash.
Babel Clash is moderated by Borders’ science fiction buyer and features appearances by authors and other guest contributors who engage in online debates and trade blog posts with science fiction fans. In addition, Borders recently launched a
Facebook page [reg. req'd.] dedicated to readers of young adult books and graphic novels that also features interviews, book recommendations, photos, guest postings, and other exclusive author content. Furthermore, Borders communicates with customers
via the Twitter social networking site.
Borders’ dedicated young adult Facebook page has about 600 members. However, Borders’ Twitter page, which covers general topics relating to the retailer, has about 12,000 members, although Twitter users tend to be in the younger age demographic.
Barnes & Noble has also attempted to more directly reach out to consumers by launching a new
multimedia blog feature promoting interaction between customers and store employees. Barnes & Noble also has pages on
Facebook [reg. req'd.] and
Twitter [reg. req'd.].
