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Archives » February 2011
PCI Mobile Validation, Abercrombie Closes Stores, HP Digital Signage
The PCI Council has pledged that it won't validate any more mobile applications for quite some time, at least not until it can determine what the best criteria are, according to StorefrontBacktalk. Questions have now cropped up about the handful of mobile applications that had already been PCI validated.
Store Openings & Closings
Abercrombie & Fitch Co. will be closing 56 stores this...Continue Reading »
Estee Lauder iPads, Staples Green Products, Nokia/Microsoft Mobile Partnership
Beauty care company Estée Lauder is using digital technologies to enhance the customer experience at various points of sale, including iPads for consumer use, according to RIS News.The iPads are part of Estée Lauder's High-Touch interactive programs and services, which include beauty classes and skin consultations.
’Green’ & Environmental
Staples Advantage, the...Continue Reading »
Best Buy EDLP, CVS Store Brand, Online Pharma Coupons
Best Buy Co., the world’s largest consumer electronics retailer, may curtail three decades of tactical discounting and move instead to its own version of the everyday prices pioneered by Wal-Mart Stores Inc., according to Bloomberg. In other recent moves to increase customer traffic, in December 2010 the company dropped fees it charges to take back merchandise and on Feb. 6, it...Continue Reading »
Kroger Mobile Scanning, Valentine’s Day Spending, A&P Bankruptcy
At two supermarkets near its Cincinnati headquarters, Kroger is testing a mobile scanning system that uses wireless devices for both shoppers and store associates, according to RIS News. The system also tracks in-store traffic patterns, revealing what paths shoppers take through the store, the shelves they stop at and now long they stay in each location.
Stats & Research
The majority...Continue Reading »
JC Penney Kiosks, Zipcar on Campus, Super Bowl Ads
J. C. Penney Company, Inc. has rolled out its findmore smart fixture wireless touchscreen kiosk to more than 120 select stores across the country. In addition, in conjunction with the launch of its Modern Bride concept, the company will begin rolling out a findmore experience using iPad to 50 fine jewelry departments.
Store Openings & Closings
Zipcar Inc., the car-sharing company, said...Continue Reading »
Online Retail Spending, Staples Peak Management, Borders May Delist
US online retail spending reached a record $43.4 billion during Q4 2010, up 11% compared to a year ago, according to new data from comScore. This growth rate represented the fifth consecutive quarter of positive year-over-year growth and second quarter of double-digit growth rates in the past year.
E-commerce & Multichannel Retailing
Staples says the Cognizant Intellipeak e-commerce...Continue Reading »
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Wireless Customer Care, Daily Deal Sites, BJ’s May Sell
Wireless customer service issues that are personally handled by a service representative, either over the phone or at a retail store, are significantly more satisfying to customers than are automated response interactions, according to the J.D. Power and Associates 2011 U.S. Wireless Customer Care Performance Study, Volume 1. T-Mobile ranks highest in wireless customer care performance...Continue Reading »
Weis M-commerce, Amazon Streaming Video, Verizon iPhone Plan
Weis Markets has launched a mobile version of weismarkets.com, according to Supermarket News.The site offers customers access to its weekly circular, online ordering options for gift cards and party platters, prescription refills and a new Healthy Living section.
E-commerce & Multichannel Retailing
Amazon.com has been rumored to be working on a streaming video service offer bundled...Continue Reading »
Starbucks, Alice.com, ‘Citysumers’
Starbucks' technology investments and its use of social and digital media channels are "increasing and becoming a significant competitive advantage," said Howard Schultz, the chain's founder, chairman, president and CEO, during a recent conference call. As reported by RIS News, Starbucks’ recent social/digital media successes include signing up nearly 250,000 consumers to receive a...Continue Reading »
‘Daily Wrap:’ Facebook, Online Video, Starbucks
Facebook has launched Places Deals, a service which allows users to check into shops using their mobile phone to get discounts, in the UK and Europe, reports the Daily Telegraph. Launch partners include Starbucks, who are offering a free filter coffee to those who check in today, Debenhams, Argos, Alton Towers, O2 and Mazda.
E-commerce & Multichannel Retailing
Online video watchers...Continue Reading »