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Twitter Product Updates, Wendy’s Sells Arby’s, Williams-Sonoma Global Shipping

Published on June 14, 2011

While those who follow a brand on Twitter and "Like" a brand on Facebook do so to learn about discounts and available free products to a similar degree, Compete analysis shows Twitter followers are much more likely to use the platform for "updates on future products."

Eighty percent of Twitter followers employ the social network for this purpose, compared to 64% of Facebook...
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Retail Email, Amazon Sales Agreements, Best Buy Postpones European Expansion

Published on June 13, 2011

The top online retailers sent each of their subscribers three promotional emails on average during the week ending June 10, 2011, according to the Retail Email Blog.

That is  down 4% week-over-week, on par with where it was four weeks ago, and up 9% year-over-year,

E-commerce & Multichannel Retailing

Amazon.com sent notices Friday to the owners of Connecticut websites saying the...
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Online Sales Tax, Blockbuster Express, QR Codes

Published on June 10, 2011

Close to 49% of respondents to a Compete consumer survey indicated that they would change their online spending habits in some way if they were required to pay an online sales tax.

When asked why they might shift their spending from online-only retailers to offline retailers, the majority of consumers indicated that they would be more price-sensitive if online-only retailers were...
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Kohl’s Kiosks, B2C Innovations, Citigroup Breach

Published on June 09, 2011

Kohl's is on target to deploy customer service kiosks to all its stores by this fall following successful testing and pilot kiosk programs held this year, according to Kiosk Marketplace.

The kiosks will let store shoppers order any item not in stock and have it shipped to their home at no charge.

CRM

trendwtaching.com  has developed an “Innovation Extravaganza,” a collection...
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Big Y Groupon Deal, Wal-Mart Mobile Shops, Conborn’s Mobile Apps

Published on June 08, 2011

Groupon is making its first foray into the grocery industry, partnering with New England supermarket chain Big Y on a test program, according to the Hartford Courant.

The new partnership with Big Y is the first time a multi-store grocery retailer has run a Groupon deal, and Big Y is the only retailer in any industry that has fully integrated Groupon deals into its loyalty card...
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JCPenney YouTube Promo, Local Amazon Deals, eBay Buys Magneto

Published on June 07, 2011

JCPenney is running a YouTube promotion in conjunction with fashion brand Bisou Bisou and the Fashion Institute of Design and Merchandising, according to Frequency.

Consumers can view the designs of different student designers on JCPenney’s YouTube channel and vote for their favorite, with the winner receiving a $2,000 scholarship.

E-commerce & Multichannel Retailing

Local...
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Walgreens Completes drugstore.com Purchase, Wal-Mart Priorities, Old Navy Store Revamp

Published on June 06, 2011

Walgreen Co. has completed its acquisition of drugstore.com.

The transaction includes all websites directly owned and operated by drugstore.com, as well as its corporate office and customer service and distribution center operations.

Business & Finance

At the company’s annual shareholder meeting, Wal-Mart Stores, Inc. President and CEO Mike Duke discussed Wal-Mart’s priorities...
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Mobile Payment, Wal-Mart EDLP, Promotional Email

Published on June 02, 2011

One-quarter of consumers are likely to pay for groceries with their phone instead of a credit or debit card, according to Compete research.

In addition, approximately 20% of consumers indicated they would be likely to pay for clothes, phone charges, and coffee with their phone instead of a card.

International Expansion

Outside the U.S., Wal-Mart is emphasizing or rolling out Continue Reading »

Online CPG Sales, Dunkin’ Donuts Trip Planner, American Eagle Store Closings

Published on June 01, 2011

In 2010, U.S. online CPG sales reached $12 billion, representing about 2% of all CPG sales, according to data from The Nielsen Company.

That sales rate is expected to double in four years to $25 billion by 2014.

E-commerce & Multichannel Retailing

Developed as part of a DunkinDonuts.com redesign, a new Trip Planner feature allows travelers to map out all of the Dunkin’ Donuts...
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Mobile Fast Food Access, Amazon Sells Mac Software, Debenhams Eyes US

Published on May 31, 2011

A new study released by Equation Research in partnership with QSR shows that consumers are less likely to use a mobile device to access information on fast food restaurants than they are for all other segments of the restaurant industry.

The study shows that only 36% of consumers are very or somewhat likely to use their mobile device to access information on fast food restaurants,...
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