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Execution, Brand Identity Improve Cross-channel Customer Satisfaction
Improving operational execution and creating a single brand identity are the most important opportunities for improving cross-channel customer satisfaction, according to a recent study from RSR Research.Operational Execution Makes Dramatic Leap
In 2009, 58% of cross-channel retailers participating in “The Cross-Channel Wake-Up Call” ranked improving operational execution across all...Continue Reading »
‘The Daily Wrap:’ Amazon, Dell, Delhaize
Amazon Q2 Sales Rise 41%
Online retailer Amazon.com grew Q2 fiscal 2010 net sales 41% to $6.57 billion, up from $4.65 billion. Operating income and net income also substantially increased year-over-year. Source: Amazon.com
Dell Outsources Logistics
Dell is selling its merge and fulfillment operation based in Nashville, TN to CEVA Logistics, a Dutch 3PL provider. The affected 480...Continue Reading »
Shipping, Returns High Cross-channel Priorities
Friendlier shipping and return policies would encourage more consumers to purchase products online, according to a new study from Compete.Online Shoppers Desire Free Shipping
Close to 100% of respondents to the Compete Online Shopper Intelligence Study said free shipping would encourage them to purchase more products online. About 70% said free returns would do...
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‘The Daily-Wrap:’ Target, Walgreens, Kroger
Target Plans More P-Fresh Stores
Discount retailer Target plans to remodel 340 stores to fit its new “P-Fresh” grocery format this year. Target reformatted about 100 stores to P-Fresh in 2009. Source: Supermarket News
Walgreens Proceeds with Tobacco Suit
Drugstore retailer Walgreens has received permission from a California state appeals court to proceed with a lawsuit challenging a...Continue Reading »
Environmental Update: Sears, Macy’s, Marks & Spencer
Each week, Retailer Daily provides a review of notable environmental news happening in the retail industry. Articles are provided courtesy of Environmental Leader.
Sears Launches TV Recycling Program
Sears recently announced a new television recycling program for California residents that offers either free drop-off recycling service at one of the company’s full-service stores, or...Continue Reading »
‘The Daily Wrap:’ McDonald’s, The Pantry, Facebook
McDonald’s Recalls ‘Shrek’ Glasses
Fast food retailer McDonald’s is recalling 12 million drinking glasses linked to a promotion of the film “Shrek Forever After” because they contain the toxic metal cadmium. Purchasers will be eligible for a refund. Source: Los Angeles Times
The Pantry Reports Interest in Sale of 74 Sites
Convenience store retailer The Pantry says it has...Continue Reading »
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Environmental Update: Best Buy, Nike, Wal-Mart
Each week, Retailer Daily provides a review of notable environmental news happening in the retail industry. Articles are provided courtesy of Environmental Leader.Best Buy Joins EPA Appliance Disposal Program
Best Buy has joined the U.S. Environmental Protection Agency’s (EPA) Responsible Appliance Disposal (RAD) Program to help drive the responsible disposal and recycling of household...Continue Reading »
Online Consumers to Spend Less in Stores, Slightly More Online, for Holidays
Online consumers intend to spend less in stores during this holiday season than last, but slightly more online - where they expect free shipping and deals not available in stores, according to The Consumer Internet Barometer from The Conference Board and TNS.Bargain hunting will remain the driving force behind online sales, notes the quarterly report, which surveys 10,000 households...Continue Reading »
Returns on the Rise, Retailers Loosen Policies
Consumers are expected to return a record $219 billion of merchandise this year, with $47.1 billion of it coming from holiday purchases, according to the National Retail Federation's return fraud survey (pdf).The returned merchandise is projected to be 8.7% of total sales (vs. 7.3% in 2007) and could go as high as 10% during the holiday season.
Retailers depending on holiday purchases...Continue Reading »
Sears Recalls 145,000 Coffee Makers
Sears has issued a voluntary recall on 145,000 Kenmore brand coffee makers, citing faulty wiring that can overheat and cause fires or burns, according to the US Consumer Product Safety Commission (USCPSC).There have been 20 reports of the Chinese-made coffee makers' overheating - including 12 fires - and causing damage to countertops, cabinets, and flooring. No injuries have been...Continue Reading »