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Staples M-commerce, Wal-Mart Market, Whopper Lust
Staples is launching a new mobile Staples.com website.
The new mobile site features enhanced product ratings and reviews, one click to an optimized ink and toner finder, a Staples retail store locator with automatic GPS, store inventory lookup and enhanced on-site search, including an auto-suggest feature.
Store Openings & Closings
Wal-Mart plans to accelerate the opening of...Continue Reading »
Radio Shack Likes Foursquare, Macy’s Improves Customer Service, Pottery Barn Kids Program
Foursquare users at Radio Shack generally spend three-and-a-half times more compared to what non-Foursquare users, according to Clickz. Radio Shack plans to extend its Foursquare campaign through June 2011 after seeing strong redemption rates and promising revenue.
CRM
Macy’s is launching a new strategy to improve its track record on customer service, which in recent years has dented...Continue Reading »
Wal-Mart E-Delivery, Epsilon Breach, Sbarro Bankruptcy
Wal-Mart Stores Inc. plans to test its first web-based fresh grocery delivery service in California, looking online for new sources of revenue growth, a person familiar with the project told Bloomberg. The web service, internally dubbed “Project Titan,” hasn’t yet been approved and may not happen, said the person, who declined to be identified because plans aren’t final.
Fraud,...Continue Reading »
Kroger YouTube Videos, Netflix v. Facebook, Wal-Mart Eyes Small Stores
Kroger is asking shoppers to post a video on YouTube that shares their latest Cartbuster bargains, according to Supermarket News. The retailer created a YouTube channel, youtube.com/cartbuster, specifically for the initiative promoting its 14-day campaign with special discounts on brand name items.
E-commerce & Multichannel Retailing
Netflix doesn’t view Warner Bros.’ plan to...Continue Reading »
Neiman Marcus Fashion Blog, Facebook Film Rental, Walgreens Mobile Rx
Neiman Marcus has launched NMdaily, a fashion blog providing daily updates from the design world. NMdaily delivers exclusive information and advice on women’s and men’s fashion, beauty and lifestyle. NMdaily delivers exclusive information and advice on women’s and men’s fashion, beauty and lifestyle.
E-commerce & Multichannel Retailing
Warner Bros. will begin offering select...Continue Reading »
7-Eleven TV, Shop Rite Mobile App, E-commerce Sales
7-Eleven is partnering with Harris Corporation to expand its digital out-of-home (DOOH) advertising network, 7-Eleven TV, to full nationwide deployment. Launched in 2010, 7-Eleven TV provides 24/7 programming in 7-Eleven Inc.'s convenience stores, featuring national and local entertainment, and news and weather, as well as advertising highlighting 7-Eleven proprietary brands, in-store...Continue Reading »
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Wireless Customer Care, Daily Deal Sites, BJ’s May Sell
Wireless customer service issues that are personally handled by a service representative, either over the phone or at a retail store, are significantly more satisfying to customers than are automated response interactions, according to the J.D. Power and Associates 2011 U.S. Wireless Customer Care Performance Study, Volume 1. T-Mobile ranks highest in wireless customer care performance...Continue Reading »
‘Daily Wrap:’ Lands’ End, Amazon, Best Selling Books
Lands' End launched its January 2011 digital catalog with enhanced service functions including touch, pinch and zoom gestures developed for the iPad. The digital catalogs are available via an iPad, iPhone and iPod Touch App as well as via landsend.com. Future editions will feature unique content, including video.
M-commerce
Amazon.com has introduced the Amazon Appstore Developer Portal...Continue Reading »
‘Daily Wrap:’ Petco, Coca-Cola, Holiday Shoppers
Specialty pet retailer Petco has launched a new mobile commerce site. The site, based on the Digby mobile commerce software platform, offers mobile access to thousands of products, as well as product photos and reviews, full site-search capabilities and a store locator.
E-commerce & Multichannel Retailing
Google’s AdMob team and Coca-Cola have produced a live wallpaper for the...Continue Reading »
‘The Daily Wrap:’ 7-Eleven, Twitter, Amazon
7-Eleven has introduced an iPhone/Android app for its Slurpee frozen beverage, according to Convenience Store News. With the new app, Slurpee lovers can hunt down the nearest 7-eleven stores, complete with driving directions, and they can also log which Slurpee flavors they find at each 7-Eleven store for other drinkers to view through the app.
Stats & Research
Eight percent of the...Continue Reading »