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EU Data Breach Rules, Best Buy Subleases Stores, Google Antitrust Investigation
The European Union will soon require all companies doing business in Europe to notify customers "as soon as they become aware" of a data breach, according to StorefrontBacktalk.
Store Operations
Best Buy Co. Inc. is planning to segment off portions of its brick-and-mortar stores in an effort to sublease the units to smaller retailers. Dollar General is optimizing pricing...Continue Reading »
Retail Email, Amazon Sales Agreements, Best Buy Postpones European Expansion
The top online retailers sent each of their subscribers three promotional emails on average during the week ending June 10, 2011, according to the Retail Email Blog.
That is down 4% week-over-week, on par with where it was four weeks ago, and up 9% year-over-year,
E-commerce & Multichannel Retailing
Amazon.com sent notices Friday to the owners of Connecticut websites saying the...
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Urban Outfitters Mobile POS, Google NFC Payment, Starbucks Raises Bagged Coffee Cost
Urban Outfitters, which has been piloting mobile POS devices in selected stores since late 2010, will roll out the technology across three of its brands this year, according to RIS News.
The technology, developed by Starmount, uses Apple iPod Touch hardware outfitted with a sled containing a magnetic stripe reader and barcode scanner, and includes the full functionality of a...
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Mobile Initiatives, Target Canadian DCs, Burlington Coat Hack
The average brick-and-mortar retailer will spend $343,000 this year on mobile initiatives, up from $50,000 in 2010, but the spending falls within a broad band, a recent study by Forrester Research found. While virtually all retailers said their goal for mobile devices is to drive sales on their websites, investment levels may not be adequate, with modest sales at best resulting,...Continue Reading »
Radio Shack Likes Foursquare, Macy’s Improves Customer Service, Pottery Barn Kids Program
Foursquare users at Radio Shack generally spend three-and-a-half times more compared to what non-Foursquare users, according to Clickz. Radio Shack plans to extend its Foursquare campaign through June 2011 after seeing strong redemption rates and promising revenue.
CRM
Macy’s is launching a new strategy to improve its track record on customer service, which in recent years has dented...Continue Reading »
Digital Coupons, March Spending Pulse, A&F Expansion
The number of digital coupons available at major online distribution sites increased by 33.6%, and the number of manufacturers offering them (290) grew by 17% in 2010, according to Supermarket News. The figures come from Marx, Minneapolis, a division of Kantar Media.
Stats & Research
Electronics sales and department stores showed modest gains while luxury and e-commerce recorded...Continue Reading »
Wal-Mart E-Delivery, Epsilon Breach, Sbarro Bankruptcy
Wal-Mart Stores Inc. plans to test its first web-based fresh grocery delivery service in California, looking online for new sources of revenue growth, a person familiar with the project told Bloomberg. The web service, internally dubbed “Project Titan,” hasn’t yet been approved and may not happen, said the person, who declined to be identified because plans aren’t final.
Fraud,...Continue Reading »
Google Mobile Payment, Facebook Investments, P-Fresh Expands
Google is teaming up with MasterCard Inc. and Citigroup Inc. to embed technology in Android mobile devices that would allow consumers to make purchases by waving their smartphones in front of a small reader at the checkout counter, according to the Wall Street Journal. Google is reportedly aiming to make mobile payments easier in a bid to boost its advertising business.
Business &...Continue Reading »
Wal-Mart In-Store Pickup, Amazon Taxes, Facebook Fans
Wal-Mart will introduce a program nationwide called “Pick Up Today” that allows customers to submit orders online and pick up their items a few hours later in their local store, according to the New York Times.In Wal-Mart’s program, which is expected to be nationwide by June 2011, customers can select from among 40,000 items online.
E-commerce & Multichannel Retailing
Across the...Continue Reading »
Neiman Marcus Fashion Blog, Facebook Film Rental, Walgreens Mobile Rx
Neiman Marcus has launched NMdaily, a fashion blog providing daily updates from the design world. NMdaily delivers exclusive information and advice on women’s and men’s fashion, beauty and lifestyle. NMdaily delivers exclusive information and advice on women’s and men’s fashion, beauty and lifestyle.
E-commerce & Multichannel Retailing
Warner Bros. will begin offering select...Continue Reading »