Archives » Customer Experience

Starbucks Android App, VF Buys Timberland, Top Luxury Stores

Published on June 15, 2011

Starbucks’ mobile payment app is now available for Android smartphones, according to ZDNet.

Users can tether a gift card to a credit card for autoload or choose to reload funds to the gift card manually, paying by scannable barcode at the register.

Mergers & Acquisitions

Footwear and apparel retailer Timberland was purchased by VF Corp for approximately $2 billion; Timberland...
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Tesco Mobile Pilot, Wal-Mart Small Stores, Target Canada Mediation

Published on June 03, 2011

In what may be a first in retail IT, the UK-based Tesco chain chose the mobile platform it would experiment with based on a determination that it was the least secure, according to StorefrontBacktalk.

Tesco is piloting a Wi-Fi system that will map the closest routes between selected products in stores. Tesco wanted to do extensive beta testing with customers before offering the final...
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Best Buy shopkick, Home Depot Multichannel Mktg, Starbucks UK Contactless Payment

Published on May 25, 2011

Customers using the shopkick shopping app will be rewarded for walking into any of the almost 1,300 Best Buy and Best Buy Mobile stores nationwide.

Best Buy says the rollout will make it the first of shopkick's launch partners and first consumer electronics retailer to provide this mobile shopping experience for consumers through targeted offers and rewards on a national...
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K-VA-T Texts, Macy’s Global Shipping, Retire Ronald McDonald?

Published on May 17, 2011
K-VA-T Food Stores is using a Memorial Day-themed texting promotion running through May 23 to engage smart phone shoppers, according to Supermarket News.All those who text "picnic" to 55678 will automatically gain one electronic entry for a chance to win food and supplies for a Memorial Day party. E-commerce & Multichannel Retailing Macy's, Bloomingdales and Saks Fifth Avenue will...
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Online Coupons, Best Buy Breach, Taco Bell Concerns

Published on May 06, 2011
One-third of US adults obtained online coupons, either for discounts at online stores or for brick and mortar stores, in the past 30 days, according to [pdf] a survey from the Newspaper Association of America. Data from “How America Shops & Spends 2011” also indicates researching or shopping for a product or service led all online shopping-related behaviors with 49%...
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Mobile Retail Strategies, White Castle Online Ordering, Sunflower Market Apps

Published on May 03, 2011
Ninety-one percent of retailers currently have a mobile strategy in place or in development, up from 74% a year ago, according to “The State Of Retailing Online 2011: Marketing, Social, and Mobile” report conducted by Forrester Research Inc. for Shop.org. In addition, 72% of retailers say they will increase their spending on social networks this year compared to last...
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Daily Deal Demographics, ‘New Breed’ E-commerce, JCPenney Opens Big & Tall Store

Published on May 02, 2011
Visitors to Groupon and Living Social are similar in that nearly two-thirds are female and more likely than the average U.S. internet user to be affluent, according to Nielsen Company data. Living Social’s visitors trend slightly more affluent and more educated than Groupon’s, with 46% having a bachelor’s or post-graduate degree, compared to 39% for Groupon (the national average...
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Pepsico Social Vending, Social Shopping Influence, Blockbuster Acquisition Approved

Published on April 29, 2011
Pepsico is launching the Social Vending System, a t networked unit that features full touch screen interactive vending technology, enabling consumers to better connect with PepsiCo brands at the point of purchase. Using digital technology, PepsiCo’s Social Vending System enables any user to gift a friend by selecting a beverage and entering the recipient’s name, mobile number and a...
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RetailWire Discussion: Catalog Deliveries Made Via iPad

Published on April 29, 2011
By George Anderson, Editor-in-Chief, RetailWire While some merchants have either reduced the numbers of paper catalogs they send out every year or eliminated them entirely in favor of the online channel, retailers still mailed roughly 20 billion catalogs to American consumers in 2010, according to The Wall Street Journal.For those looking to cut down on postage while still putting...
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Meijer Ships to Store, RapidBuyr Deal Site, Winn-Dixie Remodels

Published on April 28, 2011
Merging online and in-store shopping, Meijer is introducing a program where shoppers can place an order on Meijer.com and have the merchandise shipped, at no cost, directly to their local Meijer store for pick-up. The online program, called "Order-to-Store," will include thousands of items. E-commerce & Multichannel Retailing RapidBuyr today launched a daily deal site catering...
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