Archives » CRM

Macy’s Facebook Fans, Wal-Mart ‘American Idol’ CD, Canadian Tire Appliances

Published on June 29, 2011

Macy’s doubled its number of Facebook fans from 900,000 to 1.8 million as the result of its "Million Dollar Makeover" campaign this year, according to executives quoted in the Chicago Sun-Times.

Macy’s dedicated $120 million of its $1 billion marketing outlay in each of the past two years to digital media.

Marketing & Advertising

"American Idol" winner Scotty McCreery's debut...
Continue Reading »

Canadian Tire Mobile Media, Radio Shack to Sell Verizon Wireless, Wal-Mart Canada Goes Urban

Published on June 27, 2011

Two Canadian Tire stores in Toronto, as well as a Calloway shopping center in Etobicoke, Canada, have launched the Bee Media personal mobile media service.

Bee Media offers an opt-in service that delivers location-specific, relevant offers and information to its member shoppers on their mobile devices while they are shopping.

M-commerce

Independent RadioShack stores will begin...
Continue Reading »


Promotional Email, Sears Spinoff, Skechers Cloud Database

Published on June 27, 2011

The top online retailers sent each of their subscribers three promotional emails on average during the week ending June 24, 2011, according to the Retail Email Blog.

That’s down 3% week-over-week, down 5% from where it was four weeks ago, and up 13% year-over-year.

E-commerce & Multichannel Retailing

Companies with names like Klout, PeerIndex and Twitter Grader are in the...
Continue Reading »

Newegg Shell Shockers, Wal-Mart Online Gaming, Amex-foursquare Deal

Published on June 23, 2011

Newegg is launching time-sensitive promotions to consumers via the mobile channel using the Responsys Interact Suite.

Newegg delivers daily mobile “shell-shocker” alerts about specially discounted products that are available until they sell out, enabling consumers to make a purchase quickly.

E-commerce & Multichannel Retailing

Wal-Mart is partnering with game streaming company...
Continue Reading »

Pier 1 In-store Pickup, Potential Borders Buyers, Wal-Mart Suit Dismissed

Published on June 20, 2011

After a successful nationwide soft launch of its new buy online/pick up in store program, Pier 1.2Go, the retailer will begin actively marketing its capability next week, according to RIS News.

Pier 1 is also on track for a summer 2012 launch of its e-commerce enabled website, Pier 1.2You, which will allow customers to order products online and choose from among multiple delivery...
Continue Reading »


Staples M-commerce, Wal-Mart Market, Whopper Lust

Published on June 17, 2011

Staples is launching a new mobile Staples.com website.

The new mobile site features enhanced product ratings and reviews, one click to an optimized ink and toner finder, a Staples retail store locator with automatic GPS, store inventory lookup and enhanced on-site search, including an auto-suggest feature.

Store Openings & Closings

Wal-Mart plans to accelerate the opening of...
Continue Reading »
Advertisement

Retail Email, Amazon Sales Agreements, Best Buy Postpones European Expansion

Published on June 13, 2011

The top online retailers sent each of their subscribers three promotional emails on average during the week ending June 10, 2011, according to the Retail Email Blog.

That is  down 4% week-over-week, on par with where it was four weeks ago, and up 9% year-over-year,

E-commerce & Multichannel Retailing

Amazon.com sent notices Friday to the owners of Connecticut websites saying the...
Continue Reading »


Online Sales Tax, Blockbuster Express, QR Codes

Published on June 10, 2011

Close to 49% of respondents to a Compete consumer survey indicated that they would change their online spending habits in some way if they were required to pay an online sales tax.

When asked why they might shift their spending from online-only retailers to offline retailers, the majority of consumers indicated that they would be more price-sensitive if online-only retailers were...
Continue Reading »


Kohl’s Kiosks, B2C Innovations, Citigroup Breach

Published on June 09, 2011

Kohl's is on target to deploy customer service kiosks to all its stores by this fall following successful testing and pilot kiosk programs held this year, according to Kiosk Marketplace.

The kiosks will let store shoppers order any item not in stock and have it shipped to their home at no charge.

CRM

trendwtaching.com  has developed an “Innovation Extravaganza,” a collection...
Continue Reading »

Big Y Groupon Deal, Wal-Mart Mobile Shops, Conborn’s Mobile Apps

Published on June 08, 2011

Groupon is making its first foray into the grocery industry, partnering with New England supermarket chain Big Y on a test program, according to the Hartford Courant.

The new partnership with Big Y is the first time a multi-store grocery retailer has run a Groupon deal, and Big Y is the only retailer in any industry that has fully integrated Groupon deals into its loyalty card...
Continue Reading »