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Facebook Discounts, IE Tracking, Consumer Spending Up

Published on March 15, 2011
Facebook Inc. plans to test a Groupon-inspired service that provides discount offers in an effort to use its 500 million-plus members to capitalize on the surging online-deal market, according to Bloomberg. The service will let people share discounted offers with their friends and will be introduced first in five cities, including Atlanta, San Francisco, San Diego, Dallas and Austin,...
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Wal-Mart In-Store Pickup, Amazon Taxes, Facebook Fans

Published on March 14, 2011
Wal-Mart will introduce a program nationwide called “Pick Up Today” that allows customers to submit orders online and pick up their items a few hours later in their local store, according to the New York Times.In Wal-Mart’s program, which is expected to be nationwide by June 2011, customers can select from among 40,000 items online. E-commerce & Multichannel Retailing Across the...
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Farm Stores E-shopping, B&N May Buy Borders Stores, Dunkin’ Donuts Enters India

Published on February 24, 2011
Farm Stores, a chain of 31 drive-through convenience stores in Florida, has launched Farm Stores iExpress, an online shopping service offering a full-line of products, according to Supermarket News. The service allows shoppers to order online and pick up orders at 17 Farm Stores locations in South Florida. Mergers & Acquisitions Barnes & Noble said in an earnings conference call that...
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Online Fraud Costs $2.7B, Borders Closes Stores, Google Subscriptions

Published on February 17, 2011
In the U.S. and Canada, online merchants say their 2010 fraud rate (the percent of accepted orders which later turn out to be fraudulent) remained at 0.9% for the second straight year, according to a study from CyberSource. That translates to a 2010 merchant dollar loss of approximately $2.7 billion. Store Openings & Closings Borders Group Inc., which filed for Chapter 11 bankruptcy...
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Nordstrom Mobile Devices, Borders Files Chapter 11, Target Targets Urban Shoppers

Published on February 16, 2011
Nordstrom will deploy mobile devices for its store employees by this fall, RIS News reports. Nordstrom has already paved the way for the rollout by equipping its 200-plus stores with WiFi capability. Legal & Regulatory Borders Group, with the authorization of its board of directors, has filed a petition for reorganization relief under Chapter 11 of the Bankruptcy Code. Store Openings...
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Online Retail Spending, Staples Peak Management, Borders May Delist

Published on February 07, 2011
US online retail spending reached a record $43.4 billion during Q4 2010, up 11% compared to a year ago, according to new data from comScore. This growth rate represented the fifth consecutive quarter of positive year-over-year growth and second quarter of double-digit growth rates in the past year. E-commerce & Multichannel Retailing Staples says the Cognizant Intellipeak e-commerce...
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Wireless Customer Care, Daily Deal Sites, BJ’s May Sell

Published on February 04, 2011
Wireless customer service issues that are personally handled by a service representative, either over the phone or at a retail store, are significantly more satisfying to customers than are automated response interactions, according to the J.D. Power and Associates 2011 U.S. Wireless Customer Care Performance Study, Volume 1. T-Mobile ranks highest in wireless customer care performance...
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Starbucks,, ‘Citysumers’

Published on February 02, 2011
Starbucks' technology investments and its use of social and digital media channels are "increasing and becoming a significant competitive advantage," said Howard Schultz, the chain's founder, chairman, president and CEO, during a recent conference call. As reported by RIS News, Starbucks’ recent social/digital media successes include signing up nearly 250,000 consumers to receive a...
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‘Daily Wrap:’ Promotional Email, Macy’s, Borders

Published on January 31, 2011
The top online retailers sent each of their subscribers three promotional emails on average during the week ending Jan. 28, 2011. That’s up 3% week-over-week, down 6% from where it was four weeks ago, and up 18% year-over-year. Store Openings & Closings Contemporary departments, called Impulse, will mushroom from the current 200 Macy’s doors to 220 this year, and up to 400 over...
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‘Daily Wrap:’ Google, Macy’s, Holiday E-commerce

Published on January 06, 2011
Google may launch a new mobile payments service this year, reports the New York Times. According to "two people familiar with the plans," the new service would allow consumers to tap or wave their mobile phones at a cash register to pay for their purchases. E-commerce Macy’s plans to hire 725 workers during the next two years to help build up its and other web...
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