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RetailWire Discussion: Catalog Deliveries Made Via iPad

By George Anderson, Editor-in-Chief, RetailWire While some merchants have either reduced the numbers of paper catalogs they send out every year or eliminated them entirely in favor of the online channel, retailers still mailed roughly 20 billion catalogs to American consumers in 2010, according to The Wall Street Journal.For those looking to cut down on postage while still putting...
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Radio Shack Likes Foursquare, Macy’s Improves Customer Service, Pottery Barn Kids Program

Foursquare users at Radio Shack generally spend three-and-a-half times more compared to what non-Foursquare users, according to Clickz. Radio Shack plans to extend its Foursquare campaign through June 2011 after seeing strong redemption rates and promising revenue. CRM Macy’s is launching a new strategy to improve its track record on customer service, which in recent years has dented...
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Facebook Discounts, IE Tracking, Consumer Spending Up

Facebook Inc. plans to test a Groupon-inspired service that provides discount offers in an effort to use its 500 million-plus members to capitalize on the surging online-deal market, according to Bloomberg. The service will let people share discounted offers with their friends and will be introduced first in five cities, including Atlanta, San Francisco, San Diego, Dallas and Austin,...
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RetailWire Discussion: Responding to Online Bashers Works

By Tom Ryan Managing Editor RetailWire According to a survey conducted by Harris Interactive, 68% of consumers who posted a negative review on a social networking or ratings/reviews site for a retailer after a poor holiday shopping experience actually received a response from the retailer. Of those, 18% turned around and became loyal customers and bought more.Among consumers who did get...
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Raley’s Facebook App, Grandparent Consumer Niche, Home Depot Spring Black Friday

Raley's Supermarkets has introduced Family Table, a new Facebook app that provides a week's worth of meal ideas using sale items, according to Supermarket News.Family Table subscribers get breakfast, lunch and dinner recipe recommendations directly on their Facebook pages. Stats & Research There are currently 69.6 million grandparents in the US, a figure expected to grow another 11% to...
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RetailWire Discussion: The Enduring Allure of the Secret Handshake

Commentary by Doug Stephens, President, Retail Prophet Facebook has become the ultimate online commune. Anyone can jump on a Groupon deal. There are no requisites to joining Foursquare, Flickr or almost any other web based social community. In fact, the web in general has in many ways become the truest expression of the idea of equal access and egalitarianism; the democratization of...
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‘Daily Wrap:’ Super Bowl, Twitter, JCPenney

The average US consumer is expected to spend $59.33 on Super Bowl game-related merchandise, apparel and snacks this year, up from $52.63 last year, according to a new survey by the Retail Advertising and Marketing Association, conducted by BIGresearch. Total Super Bowl spending is expected to reach $10.1 billion. E-commerce & Multichannel Retailing After a year or so of hit and misses,...
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‘Daily Wrap:’ Google, Macy’s, Holiday E-commerce

Google may launch a new mobile payments service this year, reports the New York Times. According to "two people familiar with the plans," the new service would allow consumers to tap or wave their mobile phones at a cash register to pay for their purchases. E-commerce Macy’s plans to hire 725 workers during the next two years to help build up its Macys.com and other web...
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‘Daily Wrap:’ Best Buy, Holiday E-commerce, Wal-Mart

After more than three-and-a-half years of courtroom battles with the Connecticut Attorney General’s office, Best Buy has admitted that its in-store kiosks tricked consumers out of web price-matching and agreed to pay consumers in that state $399,000. StorefrontBacktalk reports Best Buy also said it would stop showing higher prices on its in-store kiosks and would “conspicuously...
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‘Daily Wrap:’ Amazon.com, CVS, Home Depot

Research In Motion (RIM) and Amazon.com have launched Amazon MP3 for BlackBerry smartphones in beta in the U.S. The new app gives BlackBerry smartphone users access to Amazon’s entire music catalog of more than 14 million songs for purchase and download. E-commerce & Multichannel Retailing CVS/pharmacy has introduced the CVS Express Photo App which allows Facebook users to order...
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