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Returns

Online Consumers to Spend Less in Stores, Slightly More Online, for Holidays

Published on November 20, 2008 at 13:10:41 EST

Online consumers intend to spend less in stores during this holiday season than last, but slightly more online - where they expect free shipping and deals not available in stores, according to The Consumer Internet Barometer from The Conference Board and TNS.

Bargain hunting will remain the driving force behind online sales, notes the quarterly report, which surveys 10,000 households across the...
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Returns on the Rise, Retailers Loosen Policies

Published on November 13, 2008 at 13:56:13 EST

Consumers are expected to return a record $219 billion of merchandise this year, with $47.1 billion of it coming from holiday purchases, according to the National Retail Federation’s return fraud survey (pdf).

The returned merchandise is projected to be 8.7% of total sales (vs. 7.3% in 2007) and could go as high as 10% during the holiday season.

Retailers depending on holiday purchases to lift...
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Sears Recalls 145,000 Coffee Makers

Published on August 27, 2008 at 16:29:26 EST

Sears has issued a voluntary recall on 145,000 Kenmore brand coffee makers, citing faulty wiring that can overheat and cause fires or burns, according to the US Consumer Product Safety Commission (USCPSC).

There have been 20 reports of the Chinese-made coffee makers’ overheating - including 12 fires - and causing damage to countertops, cabinets, and flooring. No injuries have been reported to...
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Wal-Mart Recalls 39,000 ‘Hip Charm’ Key Chains

Published on June 23, 2008 at 07:10:21 EST

Chinese-made key chains sold at Wal-Mart were found to have high levels of lead, according to the US Consumer Product Safety Commission (via Reuters).

The button, clover leaf and heart charms, sold at Wal-Mart stores across the US between April ‘05 and June ‘08, are toxic if ingested, so consumers were urged to prevent children from handling the key chains. Wal-Mart is issuing a full refund upon...
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Free E-Waste Recycling Program at Best Buy

Published on June 03, 2008 at 11:33:00 EST

Consumers will be able to recycle their obsolescent TVs, old computers and electronics at some Best Buy stores nationwide - even if the product did not originate at a Best Buy store, writes the AP (via Boston.com).

Q1 earnings before interest, taxes, depreciation and amortization (EBITDA), however, fell 2.5% to $114 million. Still, over the past 12 months, EBITDA has risen 7.4%.

Credit...
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