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Dell

Dell Execs Depart, Global Restructuring in Works

Published on January 02, 2009 at 12:40:24 EST

Dell’s president of global operations Michael Cannon as well as CMO Mark Jarvis are leaving the company in what the computer maker is terming part of a global restructuring.

Cannon and Jarvis joined Dell in 2007 after founder Michael Dell returned as chief exec to halt the company’s decline.

Jeff Clarke will replace Cannon on Jan. 31. Erin Nelson will replace Jarvis during the current fiscal...
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Retail Sales Marred by Web-Performance Issues, Browser Wars

Published on December 04, 2008 at 13:04:55 EST

With the market and retailers nervous about sales and shoppers scouring the web for bargains, it’s no time for website outages or slowdowns—but many of the largest brands disappointed potential shoppers on Cyber Monday.

The websites of Dell, Victoria’s Secret and Williams-Sonoma, among others, had performance issues during the morning of Cyber Monday, causing them to lose sales opportunities and...
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Scholastic, QVC Fastest on the Wild, Wild Web

Published on November 13, 2008 at 11:20:45 EST

Response time for Scholastic.com in October averaged 1.09 seconds, bumping it up from its No. 2 position in September to lead the 50 largest e-retailers, according to website performance data from Gomez (via Internet Retailer).

QVC.com followed closely with a response time of 1.13 seconds. Avon.com averaged 1.19 seconds, and Dell came in fourth at 1.27 seconds.

ColdwaterCreek.com,...
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August Website Traffic: Home Depot Up, Dell Down

Published on October 13, 2008 at 15:19:34 EST

The number of unique visitors to The Home Depot’s website in August increased 24% from Aug. ‘07, but traffic to Dell fell 12% in the same period, according to Nielsen Online data published by Internet Retailer.

Online DVD service Netflix’s unique-visitor numbers increase 19%, and traffic to the websites of consumer electronics retailers Circuit City and Best Buy also went up, 17% and 15%,...
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Dell May Outsource Manufacturing

Published on September 08, 2008 at 12:39:39 EST

Dell is considering selling its factories and using lower-cost contract manufacturers, most of which are based in Asia, reports MarketWatch.

Dell’s 60 manufacturing or research facilities are spread among 20 countries.

The move is part of an overhaul in Dell’s production model to cut $3 billion in annual costs over the next two years. That effort was put in place soon after Michael Dell...
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Dell.com: the Fastest on the ‘Net

Published on August 21, 2008 at 16:25:57 EST

Dell.com was the fastest measured site on the internet in July, taking just 2.84 seconds to respond, reported Gomez Inc. (via InternetRetailer).

On dialup connections, too, Dell triumphed over other online retail sites, with a 28.64-second response time.

Other fast sites in July were QVC.com (3.08 seconds), Scholastic.com (3.97 seconds), OfficeDepot.com (4.04 seconds), and Zappos.com (4.13...
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Dell Introduces ‘Geek Squad’ at Wal-Mart

Published on July 18, 2008 at 18:11:34 EST

Wal-Mart plans to open 15 pilot “Solution Centers by Dell” in the Dallas area to assist customers in home installation and repair services, writes the Financial Times.

The service, which is a clear imitation of Best Buy’s Geek Squad, comes one year after Dell decided to end two decades of direct sales and began selling desktop computer through Wal-Mart.

The center offers computer repair,...
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Dell, Amazon, Sears Build Customer Relationships Through Social Networks

Published on June 18, 2008 at 07:51:00 EST

Large retailers such as Dell, Amazon, and Sears have begun using social networks to build relationships with their customers, Internet Retailer writes.

The average time per visit on a social network site the first week of May ‘08 - 27 minutes, 33 seconds - is up more than 75% from the same time last year, and retention rates on MySpace.com, Facebook.com, myYearbook.com, BlackPlanet.com and...
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