- Mark Levin Signs Multi-year Deal with ABC, Expands Show to 3 Hours
- Consumerist.com Adopted by Old-School Consumers Union, Stops Selling Ads
- For Auto Industry, 2009 Holds Even Tighter Ad Budgets
- User-Generated Magazine Publisher 8020 Media Shuts Doors
- Out-of-Home, Fueled by Digital, to Weather Recession Well
- Clear Channel Swaps Cincy Stations for Five in Green Bay
- Consumers Swarm to Discounters for Grocery Items, Don’t Switch Back
- Wikimedia Raises $6.2M to Keep Wikipedia Afloat
- Conde Nast’s Jan. Ad Pages Slip More than Most
- Aegis Faces Possible Sale or Spin-off of Non-core Businesses
- Top US Cities for Charitable Givers, by Category
- Online Fitness, Video Game Spending Outperforms Brick-And-Mortar
- RIM Must Fix Glitches, Boost Satisfaction To Hold Off iPhone
- LCD TV Revenue to Fall YoY for First Time Ever
- Top 10 Broadcast Media Websites - November 2008
- Top 10 Entertainment Online Advertisers by Image-Based Impressions - November 2008
- Top 10 Sports Websites - November 2008
- Eight in 10 Online Holiday Shoppers Read Web Reviews
- Top 40 Online Retail Satisfaction Index: Merry Outlook for Some, but Not Others
- Firefox Share Tops 20% in November
CRM
Top Amazon Reviewers Get the PR Treatment
In a resource-saving public relations move, Amazon.com is using some of its most zealous users to give reporters—and customers—the 411 on the best holiday gifts.
Amazon’s “Holiday Customer Review Team” purports to help consumers make more informed buying decisions by “telling it like it is,” said the company. Users share share top gift picks and give tips on how to cut costs on a dedicated...
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Sales Associates Carry Customer Assistance, in Their Pocket
Customers looking for answers to product or service questions at Circuit City will no longer have to hunt down - or wait for - a sales associate from a relevant department.
All Circuit City sales associates will be able to help answer questions about items across hundreds of categories, the company announced.
All representatives on the sales floor will carry a tablet PC that gives them access...
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Retailers Pressured to Drive Lifetime Customer Value
Some 58% of retailers (see chart) say the top business pressure that influences their loyalty-program decisions is the need to develop lifetime customer value, according to research conducted by Aberdeen Group, reports MarketingCharts.
Lifetime customer value is defined as the present value of future cash flows through long-term customer relationships.
“In times of stagnant growth, retailers...
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eBay Tries to Ease the Buy/Sell Process
To create an easier platform for buyers and sellers, eBay has decided to share its software code with outside developers, Internet Retailer writes.
The online marketplace - which now boasts more than 84 million active users - will open up development of e-commerce applications to 70,000 external developers as well as 2,000 from its in-house team.
Their primary effort is not necessarily to...
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Dell, Amazon, Sears Build Customer Relationships Through Social Networks
Large retailers such as Dell, Amazon, and Sears have begun using social networks to build relationships with their customers, Internet Retailer writes.
The average time per visit on a social network site the first week of May ‘08 - 27 minutes, 33 seconds - is up more than 75% from the same time last year, and retention rates on MySpace.com, Facebook.com, myYearbook.com, BlackPlanet.com and...
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