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Customer Reviews Are Here to Stay

Published on January 05, 2009 at 11:04:23 EST

As online shoppers continue to turn to one another for advice on what to buy, businesses are finding out the benefits of incorporating customer reviews on their sites, writes the Seattle Post-Intelligencer.

“It is as if all online shoppers have an instant community of friends, recommending the good and warning about the bad,” observed Michal Ann Strahilevitz, marketing professor at San...
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Q4 and Holiday Online Retail Sales Decline

Published on January 02, 2009 at 09:13:51 EST

Online retail spending reached $25.5 billion during the holiday season’s e-commerce period—Nov. 1 to Dec. 23 (the last day to purchase online with the possibility of delivery by Christmas Eve)—or a decrease of 3% versus the corresponding shopping days in 2007, according to comScore.

comScore had expected year-over-year sales to be flat, said comScore chairman Gian Fulgoni.

“This marks the...
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Top 40 Online Retail Satisfaction Index: Merry Outlook for Few

Published on December 30, 2008 at 12:31:13 EST

Some online retailers will thrive in 2009, while others have an uphill battle ahead, if customer satisfaction with top retail websites during the holiday season is any indication.

Amazon and Netflix continued to delight holiday shoppers online while customer satisfaction with websites for Circuit City, Gap, Home Depot, HSN, Neiman Marcus, and Overstock fell below industry standards, according...
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Amazon.com’s 2008 Holiday Season ‘Best Ever’

Published on December 29, 2008 at 12:44:15 EST

Amazon.com said the 2008 holiday season—its 14th—has been its best ever, with over 6.3 million items ordered worldwide on the peak day, Dec. 15, which is a record-breaking 72.9 items per second.

That tops last year’s 5.4 million items on the peak day by 17%, writes the Washington Post. The online retailer didn’t report any revenue information, however.

It said it shipped more than 5.6 million...
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Retailers’ Balance Sheets Tell All

Published on December 23, 2008 at 16:15:49 EST

As holiday season sales results come rolling in, analysts stipulate that the downturn in sales may push even more retailers into bankruptcy court. But sales trends are not the only measure of a retailer’s health, Barron’s writes.

To distinguish the companies with promise from those that are truly in danger of going under, it examined other factors on the corporate balance sheet, like ratios of...
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NY Governor Proposes ‘iPod Tax,’ Targets Sugary Drinks

Published on December 18, 2008 at 10:16:09 EST

Hoping to both eliminate the state’s $15 billion budget gap and add $1.3 billion in revenue to create a $121.1 billion budget, New York Governor David Paterson is proposing a tax on music and other online downloads as well as beverages, writes the Associated Press.

Among the 88 products/services targeted for increased fees or taxes are movie tickets, taxi rides, soda, beer, wine, cigars,...
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Anti-Piracy Lawsuits Target eBay, iOffer, Amazon

Published on December 11, 2008 at 12:15:45 EST

The Software and Information Industry Association (SIIA) filed eight new lawsuits against online sellers of allegedly pirated software—including, for the first time, those listing products on Amazon.com and iOffer.com.

The latest lawsuits—among 40 filed so far this year—were made on behalf of member company Adobe and concerned the sale of Adobe Photoshop CS3 and Acrobat 8.0. in Florida,...
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E-Commerce Sales Since Cyber Monday Up 9% from Year Ago

Published on December 08, 2008 at 10:40:27 EST

For the five days beginning with December 1 (Cyber Monday), the kick-off to the heaviest part of the online shopping season, sales totaled $3.74 billion, up 9% versus the same period a year ago, according to comScore.

Moreover, holiday e-commerce sales finally caught up to last year’s levels as two workdays in the past week surpassed $800 million in online spending: Monday, December 1 (Cyber...
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iPod Shortage on Reseller Channels

Published on December 05, 2008 at 13:38:14 EST

Apple’s iPod touch and iPod nano are proving to be too popular for Apple to handle, as many of its distribution channels have backlogs of customers requests, writes CNET.

The shortage was first noted on Amazon.com, where the iPod touch was out of stock soon after Black Friday, with lead times of 11 days for the 8 GB model and 3-5 weeks for the 16GB.

Other third-party sellers, including...
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Cyber Monday Drives 10% Increase in Web Traffic to Online Shopping Sites

Published on December 03, 2008 at 14:00:41 EST

As people headed back to work after the holiday weekend, Cyber Monday web traffic from home and work to the Nielsen Online Holiday eShopping Index increased 10% year over year.

Unique visitors to the sites included in the Index reached 35.9 million, a 13% increase over this year’s Black Friday Web traffic.

“The growth in traffic to online retail sites on Cyber Monday was better than many...
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